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Our team is here 11 hours daily to answer your questions and resolve your issues. Contact us through phone, email, or live chat today!
Live Support Hours
9am – 8pm ET
Phone (Toll-Free)
1 866 992 9902 x403
support@yangaroo.com
| MUSIC - CUSTOMER SERVICE BUSINESS HOURS | ||
|---|---|---|
| West Coast (PT) | Central (CT) | East Coast (ET) |
| 6 AM - 5 PM | 8 AM - 7 PM | 9 AM - 8 PM |
| BUSINESS HOURS 11X5 | OUTSIDE OF BUSINESS HOURS 24X7 |
|---|---|
| Monday to Friday, excluding national holidays. | Please advise Customer Service within business hours so we can arrange the right support for you. |
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Experienced, friendly, and expertly trained, our support reps are ready to assist you with anything related to navigating our self-serve platform.
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Send us an email anytime to create a ticket in our support system, and we’ll ensure your issue is addressed promptly and resolved efficiently.
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Need a quick answer? Our Live Chat tool is available throughout the platform, connecting you with a live representative in real time.
Answers to Frequently Asked Questions
Why is DMDS video distribution better than sending download links via email or other methods?
The most important benefit is that DMDS is the broadcasters’ preferred method of acquiring new music videos for airplay consideration.
What is Closed Captioning and why do I need it?
Closed Captions (CC) are the text that appear on a video, which contain dialogue and audio cues such as music
Who’s using DMDS for promotional music and music video distribution?
A wide range of record labels from multi-nationals like Universal Music Group, Warner Music Group, Sony Music Entertainment, to large
My video contains explicit language and content, should I be submitting a clean version only?
Yes and no. If you?re submitting to one of the CBSViacom networks (BET, CMT, MTV, Nick Music), you can submit
Are there more video destinations available than what I see in the Destinations step?
Yes! With a Pro upgrade, you will have access to our full database of music industry promotional destinations. A listing
DMDS allows me to upload wav and mp3 files. Which type is best?
Radio holds very high standards for the quality of audio they play on-air. Wav is the standard uncompressed digital file
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